Privacy Policy for Entire Surface Solutions Limited

Effective Date: September 2024

At Entire Surface Solutions Limited, we are committed to safeguarding the privacy of our clients, website visitors, and partners. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of personal data:

• Personal Identification Information: Name, address, email address, phone number, company details, job title.

• Technical Information: IP address, browser type, operating system, and device information when you visit our website.

• Transaction Information: Records of communications, orders, invoices, and any other information related to our business relationship.

• Marketing Preferences: Information about your preferences for receiving marketing materials.

2. How We Collect Your Information

We collect personal information through the following channels:

• Directly from you: When you provide information through forms, emails, phone calls, or contracts.

• Automatically: When you visit our website, we may collect certain information about your device and usage.

• From third parties: We may receive information about you from publicly available sources or partners.

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide products and services requested by you.

• To manage and fulfill our contractual obligations.

• To respond to inquiries, support requests, and communicate with you.

• To process transactions and maintain our financial records.

• To send promotional materials (if you have opted to receive them).

• To comply with legal obligations, such as accounting, record-keeping, and reporting.

• To improve our services, website functionality, and user experience.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have explicitly provided your consent to process your data for specific purposes (e.g., marketing communications).

• Contractual necessity: When the processing is necessary to fulfill a contract or take steps before entering into a contract with you.

• Legitimate interests: When processing is necessary for our legitimate business interests, such as improving our services, provided this does not override your rights.

• Legal compliance: Where processing is required to comply with legal or regulatory obligations.

5. How We Share Your Information

We will not sell or rent your personal information to third parties. However, we may share your data with:

• Service Providers: Third-party vendors who assist us in operating our business (e.g., payment processors, IT support).

• Business Partners: Where necessary to fulfill your requests or complete a transaction.

• Legal Authorities: When required by law or in response to legal proceedings, such as court orders or regulatory requests.

We ensure that any third parties that process your personal data do so in a manner consistent with this Privacy Policy and applicable data protection laws.

6. International Data Transfers

If we transfer your personal data outside the UK or the European Economic Area (EEA), we will ensure it is protected by appropriate safeguards, such as binding corporate rules, standard contractual clauses, or your explicit consent.

7. Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. After that, we securely delete or anonymize the data.

8. Your Data Protection Rights

Under applicable data protection laws, you have the following rights:

• Right of Access: You have the right to request access to the personal data we hold about you.

• Right to Rectification: You can request correction of any inaccurate or incomplete data.

• Right to Erasure: You may request deletion of your personal data where there is no legal reason for us to continue processing it.

• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or based on legitimate interests.

• Right to Restrict Processing: You can ask us to suspend the processing of your personal data in certain circumstances.

• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.

• Right to Withdraw Consent: Where you have provided consent for data processing, you may withdraw it at any time.

To exercise any of these rights, please contact us using the contact details provided below.

9. Data Security

We implement appropriate technical and organizational measures to ensure the security of your personal data and protect it against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page, and where appropriate, notify you via email or other communication methods.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Entire Surface Solutions Limited

24 Cherry Orchard Road,
Bromley, Kent BR2 8NE

Email: office@essl.uk
Telephone: 01883 620042  /  07775 658273

This Privacy Policy was last updated on September 2024.